TERMS AND CONDITIONS
Effective Date: January 19, 2026
Last Updated: January 19, 2026
1. Definitions and Interpretation
In these Terms and Conditions, unless the context otherwise requires:
"Agreement" means these Terms and Conditions, together with any applicable Order Form, Service Level Agreement, and Data Processing Agreement.
"API" means the Application Programming Interface provided by the Platform for integration purposes.
"Authorized Users" means individuals authorized by the Customer to access and use the Platform on behalf of the Customer.
"Bot" or "Chatbot" means an AI-powered conversational agent created, configured, and deployed by a Customer using the Platform.
"Company," "We," "Us," or "Our" refers to IntelBuddy, the operator of the Platform.
"Customer" or "You" means any business entity or individual that registers for and uses the Platform to create and manage Chatbots.
"Customer Data" means all data, content, and information uploaded, submitted, or transmitted by the Customer or End Users through the Platform.
"End User" means any individual who interacts with a Chatbot created by a Customer.
"Platform" means the multi-tenant chatbot platform operated by the Company, including all websites, applications, APIs, and related services.
"Subscription Plan" means the service tier selected by the Customer, which determines available features, usage limits, and pricing.
"Training Data" means documents, website content, FAQs, and other materials uploaded by Customers to train their Chatbots.
"Usage Limits" means the restrictions on messages, bots, storage, and other resources as defined by the Customer's Subscription Plan.
2. Account Registration and Eligibility
2.1 Eligibility
To use the Platform, you must:
Be at least 18 years of age or the age of legal majority in your jurisdiction
Have the legal authority to enter into this Agreement on behalf of your organization (if applicable)
Not be prohibited from using the Platform under applicable laws
Not have been previously suspended or removed from the Platform
2.2 Account Creation
When registering for an account, you agree to:
Provide accurate, current, and complete registration information
Maintain and promptly update your account information
Keep your password confidential and secure
Notify us immediately of any unauthorized access or security breach
Accept responsibility for all activities under your account
2.3 Account Structure
Each Customer organization is entitled to one administrator account. The administrator has full control over the organization's Chatbots, settings, and data. Additional user accounts may be available depending on your Subscription Plan.
3. Subscription Plans and Pricing
3.1 Available Plans
The Platform offers multiple subscription tiers with varying features and usage limits. Current plans and their specifications are published on our website and may include:
Talk Plans: Limited features for evaluation purposes
Engage Plans: Basic features suitable for small businesses
Conversational Plans: Advanced features including analytics, multiple bots, and integrations and database with table limit.
Expansion Plans: Advanced features including analytics, multiple bots, and integrations with Database integration without any table limit.
Enterprise Plans: Full platform access with custom limits, dedicated support, and SLA guarantees
3.2 Usage Limits
Each Subscription Plan includes specific limits on:
Number of Chatbots that can be created
Monthly message volume
Training data storage capacity
Website pages that can be crawled
API requests per period
Number of social media integrations
Custom rate limit controls can be set by customers
Exceeding your plan's limits may result in service throttling, additional charges, or the need to upgrade your plan.
3.3 Billing and Payment
Billing Cycle: Subscriptions are billed monthly or annually in advance, based on your selection.
Payment Methods: We accept major credit cards and other payment methods as specified during checkout.
Automatic Renewal: Subscriptions automatically renew unless cancelled before the renewal date.
Price Changes: We may modify pricing with 30 days' notice. Existing subscriptions will be honored until renewal.
Taxes: Prices exclude applicable taxes, which will be added to your invoice where required by law.
3.4 Refund Policy
Monthly subscriptions: No refunds for partial months.
Annual subscriptions: Pro-rated refunds may be available within the first 30 days, at our discretion.
Refund requests must be submitted in writing to our support team.
4. Platform Services and Features
4.1 Core Services
Subject to these Terms, the Platform provides:
Bot Management: Tools to create, configure, deploy, and manage AI-powered Chatbots
Training Capabilities: Document upload, website crawling, and knowledge base creation for Chatbot training
Analytics: Conversation analytics, usage metrics, and performance reporting
Integrations: Website embedding, social media connections, and third-party integrations
Translation: Multilingual support and automatic translation services
Real-time Messaging: WebSocket-based real-time conversation capabilities
4.2 AI-Generated Responses
You acknowledge and agree that:
Chatbot responses are generated by AI and may not always be accurate, complete, or appropriate
You are responsible for reviewing and customizing Chatbot behavior for your use case
AI responses should not be relied upon for medical, legal, financial, or other professional advice
We do not guarantee specific outcomes or accuracy of AI-generated content
4.3 Service Availability
We strive to maintain high availability but do not guarantee uninterrupted service. Scheduled maintenance will be communicated in advance when possible. Enterprise customers may have access to Service Level Agreements (SLAs) with specific uptime commitments.
5. Customer Responsibilities
5.1 Content Responsibility
You are solely responsible for:
All Training Data uploaded to the Platform
The accuracy and appropriateness of Chatbot responses
The accuracy and appropriateness of Chatbot responses
Obtaining necessary consents from End Users
Disclosing to End Users that they are interacting with an AI Chatbot
5.2 End User Management
As the data controller for End User interactions with your Chatbots, you must:
Provide appropriate privacy notices to End Users
Handle data subject requests from End Users
Implement appropriate security measures
Comply with data protection laws applicable to your business
5.3 Compliance with Laws
You agree to comply with all applicable laws, including but not limited to:
Data protection and privacy laws (GDPR, CCPA, etc.)
Consumer protection regulations
Industry-specific regulations (healthcare, finance, etc.)
Advertising and marketing laws
Export control and sanctions laws
6. Acceptable Use Policy
6.1 Prohibited Uses
You agree NOT to use the Platform to:
Violate any applicable laws, regulations, or third-party rights
Transmit unlawful, harmful, threatening, abusive, harassing, defamatory, or objectionable content
Impersonate any person or entity, or misrepresent your affiliation
Engage in fraudulent, deceptive, or misleading practices
Distribute malware, viruses, or other harmful code
Attempt to gain unauthorized access to the Platform or other users' accounts
Interfere with or disrupt the Platform's infrastructure
Scrape, harvest, or collect data without authorization
Reverse engineer, decompile, or disassemble any part of the Platform
Use the Platform for unsolicited advertising or spam
Create Chatbots that target or harm minors
Use the Platform in any manner that could damage, disable, or impair our services
6.2 Content Restrictions
You must not upload, train, or generate content that:
Infringes intellectual property rights
Contains personally identifiable information without proper authorization
Promotes violence, discrimination, or hatred
Contains sexually explicit material
Promotes illegal activities
Constitutes medical, legal, or financial advice without proper licensing
7. Intellectual Property Rights
7.1 Platform Ownership
The Platform, including all software, algorithms, user interfaces, designs, documentation, and underlying technology, is owned by IntelBuddy or its licensors. All rights not expressly granted are reserved. Nothing in this Agreement transfers any ownership rights to you.
7.2 Customer Content Ownership
You retain all ownership rights in your Customer Data, including Training Data and any content you upload. By using the Platform, you grant us a limited, non-exclusive license to use your Customer Data solely to provide and improve the Platform services.
7.3 AI-Generated Content
Regarding content generated by your Chatbots:
You own the output generated specifically for your use
We retain rights to use anonymized, aggregated data to improve our AI models
You are responsible for ensuring generated content does not infringe third-party rights
7.4 Feedback
If you provide feedback, suggestions, or ideas regarding the Platform, you grant us a perpetual, irrevocable, royalty-free license to use and incorporate such feedback without restriction or compensation.
7.5 Trademarks
Our trademarks, logos, and service marks are our exclusive property. You may not use our marks without prior written consent. We may use your company name and logo in our customer lists and marketing materials unless you opt out in writing.
8. Social Media and Third-Party Integrations
8.1 Integration Requirements
When connecting your Chatbots to social media platforms (Facebook, Instagram, WhatsApp, Telegram, etc.), you agree to:
Comply with each platform's terms of service and developer policies
Obtain any required approvals or verifications from the platforms
Maintain valid API credentials and keep them secure
Take responsibility for any violations of third-party platform policies
8.2 Third-Party Services
We are not responsible for the availability, reliability, or functionality of third-party services. Changes to third-party APIs or policies may affect Platform features. We will make reasonable efforts to maintain integrations but cannot guarantee uninterrupted service.
9. Data Protection and Security
9.1 Data Processing
Our processing of personal data is governed by our Privacy Policy and, where applicable, our Data Processing Agreement (DPA). For GDPR purposes:
You act as the data controller for End User data collected through your Chatbots
We act as data processor, processing data on your behalf according to your instructions
A separate DPA is available upon request for customers requiring one
9.2 Multi-Tenant Security
Our Platform operates on a multi-tenant architecture with strict data isolation. We implement logical separation, encryption, access controls, and audit logging to ensure your data remains secure and separate from other customers.
9.3 Security Measures
We maintain industry-standard security measures including:
Encryption of data in transit (TLS 1.2+)
Regular security assessments
Access controls and authentication mechanisms
Incident response and breach notification procedures
Regular backups and disaster recovery capabilities
10. Confidentiality
Both parties agree to maintain the confidentiality of Confidential Information disclosed by the other party. "Confidential Information" includes:
Business plans, strategies, and financial information
Technical data, trade secrets, and know-how
Customer lists and business relationships
Any information marked as confidential or that should reasonably be understood to be confidential
Confidentiality obligations do not apply to information that: (a) is publicly available; (b) was known prior to disclosure; (c) is independently developed; or (d) is required to be disclosed by law.
11. Disclaimers and Limitation of Liability
11.1 Service Disclaimer
THE PLATFORM IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR ACCURACY. WE DO NOT WARRANT THAT THE PLATFORM WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE.
11.2 AI Disclaimer
YOU ACKNOWLEDGE THAT AI-GENERATED RESPONSES MAY CONTAIN ERRORS, INACCURACIES, OR INAPPROPRIATE CONTENT. WE DISCLAIM ALL LIABILITY FOR DAMAGES ARISING FROM RELIANCE ON AI-GENERATED CONTENT. YOU ARE SOLELY RESPONSIBLE FOR REVIEWING AND VALIDATING CHATBOT OUTPUTS.
11.3 Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW:
NEITHER PARTY SHALL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, DATA, BUSINESS OPPORTUNITIES, OR GOODWILL.
OUR TOTAL AGGREGATE LIABILITY UNDER THIS AGREEMENT SHALL NOT EXCEED THE AMOUNTS PAID BY YOU IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.
THESE LIMITATIONS APPLY REGARDLESS OF THE THEORY OF LIABILITY AND EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
11.4 Exceptions
The limitations in this section do not apply to: (a) breaches of confidentiality obligations; (b) indemnification obligations; (c) violations of intellectual property rights; or (d) gross negligence or willful misconduct.
12. Indemnification
12.1 Your Indemnification
You agree to indemnify, defend, and hold harmless IntelBuddy, its affiliates, and their respective officers, directors, employees, and agents from any claims, damages, losses, and expenses (including reasonable attorneys' fees) arising from:
Your use of the Platform
Your Customer Data or Training Data
Your Chatbots and their interactions with End Users
Your violation of this Agreement or applicable laws
Any infringement of third-party rights
12.2 Our Indemnification
We will indemnify you against claims that the Platform infringes a third party's intellectual property rights, provided that you: (a) promptly notify us of the claim; (b) give us sole control of the defense; and (c) provide reasonable cooperation.
13. Term and Termination
13.1 Term
This Agreement begins when you create an account and continues until terminated. Subscription terms are as specified in your Subscription Plan.
13.2 Termination by You
You may terminate your account at any time through your account settings or by contacting support. Termination takes effect at the end of your current billing period. No refunds will be provided for unused portions of prepaid subscriptions except as specified in Section 3.4.
13.3 Termination by Us
We may terminate or suspend your account immediately if you:
Breach any material term of this Agreement
Fail to pay fees when due
Engage in prohibited uses or content violations
Pose a security risk to the Platform or other users
Are required by law or legal process
We may also discontinue the Platform or any features with 90 days' notice.
13.4 Effects of Termination
Upon termination:
Your access to the Platform will be terminated
Your Chatbots will be deactivated
Sections regarding confidentiality, liability, and indemnification survive termination
14. Dispute Resolution
14.1 Informal Resolution
Before initiating formal dispute resolution, you agree to contact us and attempt to resolve any dispute informally for at least 30 days.
14.2 Class Action Waiver
YOU AGREE TO RESOLVE DISPUTES WITH US ON AN INDIVIDUAL BASIS AND WAIVE ANY RIGHT TO PARTICIPATE IN A CLASS ACTION LAWSUIT OR CLASS-WIDE ARBITRATION.
14.3 Exceptions
Nothing in this section prevents either party from seeking injunctive relief in court for intellectual property infringement or confidentiality breaches.
15. General Provisions
15.1 Governing Law
This Agreement is governed by the laws of the state of Delaware USA, without regard to conflict of law principles.
15.2 Entire Agreement
This Agreement, together with our Privacy Policy and any applicable Order Forms or DPAs, constitutes the entire agreement between you and us regarding the Platform and supersedes all prior agreements.
15.3 Amendments
We may modify these Terms at any time by posting the updated version on our website. Material changes will be notified via email or in-platform notice at least 30 days before they take effect. Your continued use after the effective date constitutes acceptance.
15.4 Assignment
You may not assign this Agreement without our prior written consent. We may assign our rights and obligations without restriction. Any attempted assignment in violation of this section is void.
15.5 Severability
If any provision of this Agreement is held unenforceable, it shall be modified to the minimum extent necessary to make it enforceable, and the remaining provisions shall continue in full force.
15.6 Waiver
If any provision of this Agreement is held unenforceable, it shall be modified to the minimum extent necessary to make it enforceable, and the remaining provisions shall continue in full force.
15.7 Force Majeure
Neither party shall be liable for delays or failures in performance resulting from circumstances beyond their reasonable control, including natural disasters, war, terrorism, labor disputes, government actions, or internet failures.
15.8 Notices
Notices to you will be sent to the email address associated with your account. Notices to us should be sent to the contact information below.
15.9 Independent Contractors
The parties are independent contractors. Nothing in this Agreement creates a partnership, joint venture, agency, or employment relationship.
15.10 Export Compliance
You agree to comply with all applicable export control laws and regulations. You may not use the Platform in any country subject to embargo or sanctions.
16. Contact Information
For questions about these Terms and Conditions, please contact us:
Codebuddy Inc
Attn: Legal Department
16192 Coastal Highway
Lewes, Delaware [DE], 19958-3608
USA
Support: support@intelbuddy.ai
ACKNOWLEDGMENT
By creating an account or using the Platform, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. If you are entering into this Agreement on behalf of an organization, you represent and warrant that you have the authority to bind that organization to these Terms.
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