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Benefits

How it works

Pricing

FAQs

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Get started

Benefits

How it works

Pricing

FAQs

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Get started

REFUND POLICY

Effective Date: January 19, 2026

Last Updated: January 19, 2026

At IntelBuddy, we strive to provide high-quality AI chatbot solutions. By purchasing our services, you agree to the following refund policy.

IMPORTANT NOTICE

We operate on a no-refund policy unless the product fails to function as advertised. Please review this policy carefully before making a purchase.

1. Scope of Policy

This policy applies to all subscription-based services provided by [Your Company Name], including but not limited to:

Monthly subscription plans
Annual subscription plans
Enterprise subscription plans
Add-on services and features
Usage-based charges and overage fees

2. No Refunds Except for Exceptional Circumstances

We operate on a no-refund policy unless the product fails to function as advertised.

In the event that an issue arises with our platform or services:

You must first contact our support team at support@intelbuddy.ai
We will make every effort to resolve the issue promptly
Only if we are unable to resolve the issue will a refund be granted at our sole discretion

3. Refund Conditions

Refunds will only be granted if ALL of the following conditions are met:

Condition 1: Product Malfunction

The product does not function as advertised, and the issue is not caused by third-party services, user error, or factors outside our control.

Condition 2: Support Contact

You have contacted our support team and provided them with a reasonable opportunity to investigate and resolve the issue.

Condition 3: Time Limit

The refund request is submitted within 30 days of the original purchase date. After this period, no refunds will be considered under any circumstances.

Condition 4: Unresolvable Issue

Our support team has been unable to resolve the issue after making reasonable efforts to do so.

3.1 What Does NOT Qualify for a Refund

The following situations do NOT qualify for refunds:

Change of mind or business direction
Failure to use the service or its features
Issues caused by third-party integrations (social media platforms, webhooks, etc.)
Dissatisfaction with AI-generated responses or chatbot performance
Exceeding usage limits or subscription tier capabilities
Account suspension or termination due to policy violations
Requests made after the 30-day refund request window
Circumstances beyond our control (force majeure, internet outages, etc.)

4. How to Request a Refund

To request a refund, follow these steps:

Step 1: Contact Support

Contact our support team at support@intelbuddy.ai. Include a detailed explanation of the issue you're experiencing.

Step 2: Allow Investigation

We must be given the opportunity to investigate and resolve the problem before issuing any refunds. Please provide:

Your account email address
Date of purchase and subscription plan
Detailed description of the issue
Screenshots or error messages (if applicable)
Steps you have already taken to resolve the issue

Step 3: Await Resolution

Our support team will work with you to resolve the issue. Only after all reasonable resolution attempts have been exhausted will a refund be considered.

3.4 Refund Policy

Monthly subscriptions: No refunds for partial months.
Annual subscriptions: Pro-rated refunds may be available within the first 30 days, at our discretion.
Refund requests must be submitted in writing to our support team.

5. Refund Process and Timeline

If a refund is approved:

Stage

Data Location

Request Review

3-5 business days

Refund Initiation

1-2 business days after approval

Bank Processing

5-10 business days (varies by payment provider)

Refunds will be issued to the original payment method used at the time of purchase. We use Stripe as our payment processor, and refund timing may vary depending on your bank or card issuer.

6. No Pro-Rated Refunds

NO PARTIAL OR PRO-RATED REFUNDS

We do not offer pro-rated refunds for any unused time in a subscription period.

If you cancel your subscription mid-billing period:

You will retain access to the service until the end of your current billing period
No partial refunds will be issued for the unused portion of your subscription
Your subscription will not renew at the end of the current period
You may continue to use all features until your access expires

Example: If you have a monthly subscription and cancel on day 15, you will continue to have access until day 30, but no refund will be provided for the remaining 15 days.

7. Chargebacks

⚠️ IMPORTANT: CONTACT US BEFORE FILING A CHARGEBACK

Customers must contact our support team before initiating a chargeback with their payment provider. Failure to do so may result in the forfeiture of any potential refund claims.

If you file a chargeback without first contacting us:

Your account will be immediately suspended pending investigation
You forfeit any right to a refund through our normal refund process
We will provide evidence to the payment processor to dispute fraudulent chargebacks
If the chargeback is resolved in our favor, your account will remain permanently terminated
You may be responsible for any chargeback fees we incur

We encourage you to contact our support team first to resolve any billing concerns. We are committed to finding a fair resolution for legitimate issues.

8. Billing Errors

If you believe you have been charged in error (such as duplicate charges or incorrect amounts), please contact our support team immediately. We will investigate all reported billing errors and:

Confirm whether an error occurred
Provide a full refund for any verified erroneous charges
Take steps to prevent similar errors in the future

9. Changes to This Policy

IntelBuddy reserves the right to modify this refund policy at any time. When we make changes:

Changes will be posted on this page with an updated "Last Updated" date
Your continued use of the service after changes are posted constitutes acceptance of the revised terms
The policy in effect at the time of your purchase will apply to that specific transaction

10. Governing Law and Jurisdiction

This policy shall be governed by and construed in accordance with the laws of [Jurisdiction]. Any disputes arising under this policy shall be subject to the exclusive jurisdiction of the courts of [Jurisdiction].