COOKIE POLICY
Last Updated: January 20, 2026
1. Introduction
This Cookie Policy explains how IntelBuddy ("we," "us," or "our") uses cookies and similar tracking technologies on our AI chatbot platform (the "Platform"). This policy should be read together with our Privacy Policy and Terms and Conditions.
2. What Are Cookies
Cookies are small text files stored on your device (computer, tablet, or mobile) when you visit our Platform. They help us provide you with a better experience by remembering your preferences and understanding how you use our services.
Types of Cookies We Use:
Essential Cookies: Required for platform functionality and security
Analytics Cookies: Help us understand how users interact with our platform
Preference Cookies: Remember your settings and preferences
Marketing Cookies: Used for advertising and marketing purposes (with consent)
3. How We Use Cookies
3.1 Strictly Necessary Cookies
These cookies are essential for the Platform to function and cannot be disabled:
Authentication: Maintaining your login session securely
Security: Protecting against fraudulent activity and ensuring secure connections
Load Balancing: Distributing server load for optimal performance
Multi-Tenant Isolation: Ensuring data separation between company accounts
3.2 Functional Cookies
These cookies enable enhanced functionality and personalization:
Language Preferences: Remembering your selected language for the interface
Dashboard Settings: Storing your customized dashboard layout and preferences
Chat Interface: Maintaining chat session states and message history
Subscription Tier Access: Managing feature access based on your plan (Free, Starter, Professional, Enterprise)
3.3 Analytics Cookies
These cookies help us understand how users interact with our Platform:
Usage Statistics: Pages visited, features used, time spent on platform
Performance Monitoring: Identifying technical issues and optimization opportunities
Conversion Tracking: Understanding subscription upgrade patterns
Error Reporting: Detecting and resolving technical problems
3.4 Marketing Cookies
These cookies track your activity for marketing purposes:
Advertising: Delivering relevant advertisements about our services
Retargeting: Showing platform features to visitors who haven't subscribed
Campaign Tracking: Measuring effectiveness of marketing efforts
4. Third-Party Cookies
We use services from trusted third parties that may set cookies:
Analytics Services: Google Analytics, PostHog (usage analysis)
Payment Processing: Stripe (subscription management)
Communication Tools: For customer support chat
Social Media Integration: Facebook, Instagram, WhatsApp, Telegram (as configured by company users)
Important: When your company's chatbot integrates with social media platforms, those platforms may set their own cookies on your end users' devices. You are responsible for disclosing this in your own cookie policy.
5. Cookies and AI Processing
Our Platform uses cookies to enhance AI chatbot functionality:
Training Data Collection: Cookies help identify and anonymize chat interactions used for AI model improvement
Personalization: Remembering user preferences for chatbot behavior and responses
Session Management: Maintaining conversation context across multiple interactions
All AI-related data collection complies with our Privacy Policy and GDPR requirements.
6. Your Cookie Choices
6.1 Managing Cookies
You have several options to control cookies:
Browser Settings: Most browsers allow you to:
Block all cookies
Block third-party cookies only
Delete cookies after each session
Receive notifications before cookies are set
6.2 Impact of Disabling Cookies
Strictly Necessary Cookies: Disabling these will prevent platform access and functionality.
Functional Cookies: You may lose personalized settings and experience reduced functionality.
Analytics Cookies: No impact on functionality, but limits our ability to improve services.
Marketing Cookies: You'll still see marketing but it may be less relevant to your interests.
7. Cookie Lifespan
Cookie Type
Lifespan
Session Authentication
Until browser closes or logout
Remember Me
30 days
Preference Settings
12 months
Analytics
24 months
Marketing
12 months
8. GDPR Compliance for Company Users
As a company using our Platform, you have specific responsibilities:
8.1 Your Chatbot's Cookies
When you deploy chatbots to your website or integrate with social media:
You must maintain your own cookie policy covering your chatbot implementation
You must obtain consent from your end users where required
You must provide clear information about data collection and processing
You are the data controller for your end users' data
8.2 Our Role as Processor
We act as your data processor and:
Process cookies only according to your instructions and our Data Processing Agreement
Maintain technical and organizational measures to protect cookie data
Assist with your GDPR compliance obligations upon request
9. Cross-Border Data Transfers
Cookies may result in data transfers outside your country:
We use Standard Contractual Clauses (SCCs) for transfers outside the EEA
Third-party services may transfer data to their global infrastructure
All transfers comply with GDPR Chapter V requirements
10. Children's Privacy
Our Platform is not intended for individuals under 16 years of age. We do not knowingly collect cookie data from children. If you're deploying chatbots that interact with children, you must:
Obtain parental consent where required
Implement age-appropriate data collection practices
Maintain your own compliant cookie policy
11. Updates to This Policy
We may update this Cookie Policy to reflect:
Changes in cookie usage or technology
New legal requirements
Platform feature updates
User feedback and best practices
Material changes will be notified via:
Email to registered company accounts
Dashboard notification banner
Platform changelog
Continued use after updates constitutes acceptance of the revised policy.
12. Cookie Audit and Transparency
We maintain a detailed cookie inventory available upon request, including:
Complete list of cookies used
Purpose and legal basis for each cookie
Cookie lifespan and data collected
Third-party cookie providers
13. Contact Information
For questions about our cookie practices:
Email: support@intelbuddy.ai
Address:
Support: support@intelbuddy.ai
14. Supervisory Authority
If you're located in the EEA and have concerns about our cookie practices, you have the right to lodge a complaint with your local data protection authority.
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